Return Policy for Yum Shopping:

 

At YumShopping.com - Yum Biltong LDA, we want to ensure your complete satisfaction with your purchase.

We have a 30-day return policy for most products, with a few exceptions.

Please read the following guidelines to understand our return policy:

 

1. Eligibility for Returns:

- Non-food and non-beverage items:

Most products on our website are eligible for returns within 30 days of delivery.

- Food and beverage items:

Due to EU laws and hygiene regulations, we are unable to accept returns on any food or beverage items.

This policy ensures the safety and quality of our products.

- Baby items: For the safety and well-being of our customers, we do not accept returns on any baby items.

We encourage you to carefully review product details and specifications before making a purchase.

2. Conditions for Returns:

- Items must be in their original condition:

Returned items must be unused, undamaged, and in their original packaging. We reserve the right to refuse returns if the products are not in their original condition.

- Proof of purchase:

Please retain your order confirmation or receipt as proof of purchase. This will be required for processing returns.

- Return shipping:

Customers are responsible for the cost of return shipping, except in cases of defective or damaged items.

3. Process for Returns:

- Initiate the return:

To initiate a return, please contact our customer support team within 30 days of receiving your order. They will provide you with instructions and guide you through the return process.

- Return authorization: Once your return request is approved, you will receive a return authorization number. Please include this number on the return package.

- Return shipment:

Carefully package the item(s) you wish to return and ship them to the provided return address. We recommend using a trackable shipping method for your convenience.

- Refund or exchange:

Upon receiving the returned item(s) in satisfactory condition, we will process your refund or exchange according to your preference and our policy.

4. Non-Returnable Items:

The following items are not eligible for returns:

- Food and beverage items

- Baby items

Please note that all returns are subject to inspection and approval by our team.

We reserve the right to refuse returns that do not meet the stated criteria or if the return policy is abused.

If you have any further questions or need assistance with the return process, please contact our customer support team at sales@yumshopping.com.