Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for non food items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return rules summary

• Returns accepted for 30 days
• Customer provides return shipping
• 15% restocking fee

To start a return, you can contact us at billing@yumbiltong.com. Please note that returns will need to be sent to the following address: Portugal 

If your return is approved, we will provide you with detailed instructions on how and where to return your package. Please note that we do not provide paid return shipping labels, and any items returned without prior approval will not be accepted.

You can always contact us for any return question at billing@yumbiltong.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food of any kind, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at billing@yumbiltong.com.

Return & Refund Policy for The Yum Family Shop:

At The Yum Family Shop - The Yum Biltong Family ™ - Yum Biltong LDA, we want to ensure your complete satisfaction with your purchase.

We have a 30-day return policy for most products, with a few exceptions.

Please read the following guidelines to understand our return policy:

1. Eligibility for Returns:
- Non-food and non-beverage items:

Most products on our website are eligible for returns within 30 days of delivery.
- Food and beverage items:

Due to EU laws and hygiene regulations, we are unable to accept returns on any food or beverage items what so ever.

This policy ensures the safety and quality of our products.

- No Baby items: For the safety and well-being of our customers, we do not accept returns on any baby items.

We encourage you to carefully review product details and specifications before making a purchase. Take Note: In the rare event that an item you have ordered is discontinued or out of stock due to circumstances beyond our control, you will receive a close equivalent to what was ordered, with any differences being limited to color or shape. This occurrence is highly unlikely as we diligently monitor our stock levels. If an equivalent item is not available from the same brand, you will receive a refund for the amount paid.

2. Conditions for Returns:
- Items must be in their original condition:

Returned items must be unused, undamaged, and in their original packaging. We reserve the right to refuse returns if the products are not in their original condition.

- Proof of purchase:

Please retain your order confirmation or receipt as proof of purchase. This will be required for processing returns.

- Return shipping:

Customers are responsible for the cost of return shipping, except in cases of defective or damaged items.

3. Process for Returns:
- Initiate the return:

To initiate a return, please contact our customer support team within 30 days of receiving your order. They will provide you with instructions and guide you through the return process.

- Return authorization: Once your return request is approved, you will receive a return authorization number. Please include this number on the return package.

- Return shipment:

Carefully package the item(s) you wish to return and ship them to the provided return address. We recommend using a trackable shipping method for your convenience.

- Refund or exchange:

Upon receiving the returned item(s) in satisfactory condition, we will process your refund or exchange according to your preference and our policy.

4. Non-Returnable Items:
The following items are not eligible for returns:

- Food and beverage items

- Baby items

Please note that all returns are subject to inspection and approval by our team.

Please note that if you're outside the EU, there's a chance you might need to pay customs duties. Customs duties are taxes imposed by your country of residence and signify that you didn't pay taxes when you bought the item.

All orders where customs duties are refused are not refunded, as we instruct the shipping agency to destroy the item upon return; therefore, we do not refund refused orders. Taxes are a common aspect in every country worldwide.

They contribute to how governments manage countries and afford infrastructures. The collected money does not go to us.

We reserve the right to refuse returns that do not meet the stated criteria or if the return policy is abused.

Please note, we are not an fulfillment center or an Large Amazon-style shop ware-house . We do not offer refunds without a return, and food items are non-refundable. We do not make exceptions to this policy as its a Law. Additionally, we are not a next-day delivery company—we are a family business with real humans behind every order.

Disclaimer on Trademark and Intellectual Property:

All products sold by The Yum Family Shop are obtained through authorized wholesalers, and we do not assume any legal responsibility for any trademark or intellectual property disputes related to the brands we sell. Any issues regarding trademarks, intellectual property rights, or related legal matters must be directed to the respective wholesalers or brand owners. We are not liable for any legal actions or claims arising from these matters. When we market our shop, we market our business and not the intellectual property or trademarks of others, as we do not receive any compensation for marketing the trademarks of third parties. Furthermore, we adhere strictly to EU data protection laws, and all customer data is handled with the utmost confidentiality. We ensure that your personal information is securely stored and not shared with third parties, except as required by law.

If you have any further questions or need assistance with the return process, please contact our customer support team at billing@yumbiltong.com.