Politique de remboursement
Return & Refund Policy – The Yum Family Shop
The Yum Biltong Family ™ Yum Biltong LDA
At The Yum Family Shop, we are committed to delivering quality products with transparency and honesty. Please review our policies carefully before making a purchase.
1. Return & Refund Eligibility
Non-food and Non-beverage Items
Most non-food items can be returned within 30 days of delivery.
Items must be unused, unworn, in original packaging, with proof of purchase.
A 15% restocking fee applies to all returns.
Return shipping costs are the customer’s responsibility.
Food & Beverage Items
Important Notice on Refunds Without Returns & Food Safety Compliance
We do not offer refunds without physical returns under any circumstances.
We do not refund food or beverage items for any reason.
This is strictly prohibited by law due to public health and safety regulations. Allowing the return or refund of consumable goods without proper inspection could pose a serious risk, including the possibility of tampering or contamination, which may endanger the health of a child or any other consumer.
This policy is not just a business rule — it is a legal obligation to ensure consumer safety and product integrity, in compliance with EU hygiene and food safety laws.
Due to hygiene regulations and EU law, we do not accept returns or offer refunds for any food or beverage items.
100% no exceptions are made.
Other Non-returnable Items
Baby items
Custom/personalized items
Hazardous, flammable, or sale items
Gift cards
2. Return Procedure
Initiate a return by contacting our team at billing@yumbiltong.com within 30 days.
You will be provided with return instructions and a return authorization number.
IMPORTANT: We do not issue or pay for return labels.
Any return sent without approval will not be accepted.
3. Refunds & Store Credit
Refunds are issued only after inspection and approval of returned items.
If a returned item is approved, a refund will be processed to the original payment method within 10 business days.
IMPORTANT: If an item is completely missing, we issue store credit instead of a refund to avoid PayPal/Visa/MasterCard processing fees.
If more than 15 business days have passed after refund approval, contact us at billing@yumbiltong.com.
4. Shipping & Customs-Related Returns
If a package is returned to us due to non-collection, it will be disposed of if it contains food items, and no refund will be issued.
If the customer refuses to pay customs duties or fails to collect from customs, and the item is returned to us, no refund is granted.
We instruct shipping couriers to destroy such returns as we cannot re-sell perishable items.
5. Damaged Boxes / Packaging
Please do not accept damaged boxes from postal or courier services.
If you accept a damaged box, the courier will not allow a damage claim, and we will not be able to refund or replace the contents.
Contact us immediately if a parcel arrives damaged, without accepting it.
6. Exchanges
To exchange, return the item per above guidelines and place a new order.
Exchanges are only processed after original items are received and inspected.
7. EU 14-Day Cooling-Off Period
For EU customers, you may cancel or return an order within 14 days for any reason.
Item must be in original condition, and proof of purchase is required.
Food, beverages, and other non-returnable items are excluded, even under this rule, as per hygiene law.
Important Notice on Refunds Without Returns & Food Safety Compliance
We do not offer refunds without physical returns under any circumstances.
We do not refund food or beverage items for any reason.
This is strictly prohibited by law due to public health and safety regulations. Allowing the return or refund of consumable goods without proper inspection could pose a serious risk, including the possibility of tampering or contamination, which may endanger the health of a child or any other consumer.
This policy is not just a business rule — it is a legal obligation to ensure consumer safety and product integrity, in compliance with EU hygiene and food safety laws.
8. Stock Availability & Substitutes
In rare cases, if an item is out of stock, we may substitute it with a close equivalent (same brand, minor changes in color/shape).
If no substitute is available, we will issue a refund or store credit.
9. Additional Important Disclaimers
We are a family-run business, not a large warehouse or fulfillment center.
We do not offer refunds without physical returns, and we do not refund food/beverage items under any circumstances.
Orders returned due to customer error (wrong address, refusal to pay customs, etc.) are not eligible for refund.
Abuse of return policy may result in refusal of future returns.
10. Chargebacks, Payment Disputes & Legal Enforcement
By completing a purchase with The Yum Family Shop™, the customer irrevocably agrees not to initiate, threaten, or pursue any form of chargeback, payment reversal, or financial dispute through any financial institution or payment processor, including but not limited to PayPal, Visa, Mastercard, American Express (AMEX), Discover, or any other payment gateway or issuer, particularly in relation to food or beverage products.
As clearly stated in our Return & Refund Policy, and in full compliance with EU food safety regulations and U.S. FDA guidelines, no returns or refunds are permitted for consumable goods under any circumstances. This policy is not discretionary; it is based on strict legal and public health obligations. Allowing the return or refund of food items is prohibited by law due to potential contamination, tampering, and serious health risks — especially where children or vulnerable persons may be affected.
Any chargeback or dispute made in direct violation of these terms will be treated as a breach of contract and an act of fraud.
Should a customer unlawfully initiate a chargeback, they will be held fully and personally liable for:
The full chargeback amount;
All administrative and penalty fees imposed by the payment processor or financial institution;
All legal, court, and collection costs required to recover the disputed amount, including attorney fees;
Any resulting damages, including reputational harm or service disruption caused to The Yum Family Shop™.
The customer also understands and agrees that all such breaches may result in:
Immediate legal action in both EU and U.S. jurisdictions;
Permanent blacklisting from all future transactions with The Yum Family Shop™ and other online stores world wide;
Potential reporting to relevant fraud prevention authorities and networks.
No chargebacks or payment reversals may be contemplated, discussed, initiated, or executed — without exception.
By placing an order, the customer confirms they have read, understood, and agreed to these terms in full.
11. Order Cancellation and Cost Recovery
Customers may request order cancellation within 12 hours of placing an order, provided the order has not yet been dispatched.
Where a cancellation is approved, a cancellation and cost recovery fee will be deducted from the refund. This fee reflects non-refundable costs already incurred, including but not limited to payment processing fees, order handling, packing, administrative labour, and carrier booking charges.
Payment providers, banks, and shipping companies do not refund these costs to us, and they cannot be absorbed by the business.
Once an order has entered preparation, packing, or dispatch, cancellation may no longer be possible.
A cancellation fee of 10% applies, together with any non-refundable costs charged by shipping or courier companies where collection, booking, export docs filed, or return has already taken place. These fees are non-negotiable, as they represent real third-party costs that cannot be refunded to us.
12. Trademark & Intellectual Property Disclaimer
All our products are sourced from authorized wholesalers. We are not liable for trademark or intellectual property claims related to the brands we carry nor Taste or feel. These must be directed to the original brand owners or distributors. We market our store, not third-party trademarks.
We comply strictly with EU data protection laws. Your data is safe, never shared, and handled with care and never sold.
Need Help?
Contact our friendly support team at:
📧 billing@yumbiltong.com