Conditions d'utilisation

Welcome to The Yum Family Shop - The Yum Biltong Family ™ - AKA Yum Biltong PT514828102 . These Terms and Conditions of Use ("Terms") detail the guidelines for using our website. Your access or use of the website constitutes your agreement to adhere to these Terms. Should any part of these Terms be disagreeable, we kindly ask that you refrain from using our website.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, comprehended, and agreed to abide by these Terms. If you do not consent to these Terms, we kindly ask you to discontinue your use of the website.

2. Intellectual Property

Disclaimer on Trademark and Intellectual Property:

All products sold by The Yum Family Shop are obtained through authorized wholesalers, and we do not assume any legal responsibility for any trademark or intellectual property disputes related to the brands we sell. Any issues regarding trademarks, intellectual property rights, or related legal matters must be directed to the respective wholesalers or brand owners. We are not liable for any legal actions or claims arising from these matters. When we market our shop, we market our business and not the intellectual property or trademarks of others, as we do not receive any compensation for marketing the trademarks of third parties. Furthermore, we adhere strictly to EU data protection laws, and all customer data is handled with the utmost confidentiality. We ensure that your personal information is securely stored and not shared with third parties, except as required by law.

All content on our website, including text, graphics, logos, images, audio clips, and software, is the property of our website or its content suppliers and is safeguarded by applicable copyright laws. Any modification, reproduction, distribution, or transmission of website content without prior written consent from us is prohibited. Please note, we are not accountable for inaccurate product images from our suppliers as we act solely as resellers. We disclaim responsibility for any product misinformation on our site.

3. Use of Content

The content provided on our website is for informational purposes only. While we endeavor to maintain accuracy and reliability, we cannot guarantee or warrant the correctness, completeness, or suitability of the information for any specific purpose. Any reliance on such information is at your own discretion and risk.

4. User-Generated Content

Our website may facilitate user-contributed content, such as comments or forum posts. By submitting user-generated content, you grant us a perpetual, irrevocable, worldwide, royalty-free license to utilize, modify, reproduce, distribute, and display such content on our website. However, we do not endorse or assume responsibility for the accuracy, legality, or reliability of user-generated content.

5. Religious Beliefs

While we express our Christian beliefs through our content, we do not impose them on others. We highly respect the freedom of expression and individual beliefs of our users, fostering inclusive and respectful discussions.

6. Limitation of Liability

We cannot be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use our website. This includes errors, interruptions, defects, delays in operation or transmission, computer viruses, loss of profits, data, or any other intangible losses.

7. Compliance with Laws

We are dedicated to complying with all applicable laws and regulations governing our website. We do not claim that the content on our website is suitable or available for use in all locations. Users are responsible for ensuring compliance with local laws when accessing or using our website.

8. Prices

As a family-owned business, we occasionally adjust our prices based on good deals. There may be occasional mismatches or errors in pricing. We pledge to collaborate with customers to resolve such issues. However, we cannot accept legal action for pricing errors, acknowledging that human errors can occur despite our efforts to maintain accurate data. By shopping with us, you agree to these terms.

9. Suppliers and Products

Suppliers may alter packaging and sizes; in case of shortages, we will provide extra or cancel the order. We do not assume responsibility for the products supplied; our role is that of a retailer. We strive to ensure accurate information, and any issues with the item should be directed to the supplier, as per EU laws holding suppliers accountable for their manufactured items..

In the rare event that an item you have ordered is discontinued or out of stock due to circumstances beyond our control, you will receive a close equivalent to what was ordered, with any differences being limited to color or shape. This occurrence is highly unlikely as we diligently monitor our stock levels. If an equivalent item is not available from the same brand, you will receive a refund for the amount paid.

10. Data Security and Privacy

We do not retain any bank or payment information on our site. In the event of a site hack, only basic personal information (name, address, email, phone number) may be compromised, as we do not store payment data. However, for auditing and tax purposes, a paper copy of your invoice may be stored securely with our auditors for every sale made.

11. Alcohol

We are dedicated to responsible alcohol service and strictly adhere to legal age regulations (18+). By purchasing any form or type of alcohol, you affirm that you are of legal drinking age (over 18 years old). Please note, attempting to purchase alcohol if you are under the legal drinking age (under 18) may lead to legal consequences.

Moreover, you confirm that the shipping of alcohol to your location complies with your local regulations and age needed or ID or import taxes, respects your religious beliefs, cultural norms, and aligns with your country's policies.

12. Enjoyment of Purchased Items

Your use of our site implies acceptance of the item purchased. We commit to shipping the purchased item with care and love. We do not accept threats or legal action, considering ourselves a family-run shop unable to bear lawsuits. Disputes regarding product taste or quality should be addressed to the manufacturer, as our role is in sales and shipping.

13. Privacy Policy

Protecting your privacy is paramount to us. Please refer to our Privacy Policy, outlining how we collect, use, and disclose user information obtained from our website.

14. Modifications to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of our website after any changes signifies your acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the jurisdiction in which our website operates. Any disputes arising from these Terms shall be exclusively subject to the courts in that jurisdiction.

16. Returns due Customs

Please note that if you're outside the EU, there's a chance you might need to pay customs duties. Customs duties are taxes imposed by your country of residence and signify that you didn't pay taxes when you bought the item.

All orders where customs duties are refused are not refunded, as we instruct the shipping agency to destroy the item upon return; therefore, we do not refund refused orders. Taxes are a common aspect in every country worldwide.

They contribute to how governments manage countries and afford infrastructures. The collected money does not go to us.

Please note, we are not an FBA fulfillment center or an Amazon-style shop. We do not offer refunds without a return, and food items are non-refundable. We do not make exceptions to this policy. Additionally, we are not a next-day delivery company—we are a family business with real humans behind every order."

If your return is approved, we will provide you with detailed instructions on how and where to return your package. Please note that we do not provide paid return shipping labels, and any items returned without prior approval will not be accepted.

If you have inquiries or concerns regarding these Terms, feel free to contact us at billing@yumbiltong.com