Politique d'expédition

Shipping Policy for The Yum Family Shop - The Yum Biltong Family - Yum Biltong

Thank you for choosing The Yum Biltong Family Shop. We strive to provide reliable and efficient delivery services to ensure your orders reach you in a timely manner. Below are the details of our shipping methods and policies:

We are proud to say that our shipping delivery rate is 99.99%, ensuring that almost all orders reach our customers reliably and on time.

1. Shipping Methods and Partners

- **Within the EU:**  
  We offer shipping services through reputable carriers such as CTT Express, DPD, DHL, UPS, FedEx, VASPE, GLS, and MRW. These partners are carefully selected for their reliability and track record in delivering packages across the EU.

- **Switzerland, USA, Canada, UK, and Norway:**  
  Please note that for these destinations, customers are responsible for any applicable taxes and customs fees.

- **Worldwide Shipping:**  
  We provide worldwide shipping; however, customers are responsible for any customs charges or import duties imposed by their destination country. We recommend checking with your local customs office for more information.

2. Customs and Taxes

- **Within the EU:**  
  As we ship within the EU, there are no customs fees or additional taxes on orders. The normal OSS tax for your location is applied as required by law. Please note that we do not keep EU taxes; these are paid directly to your government as part of our legal tax obligations.

- **Switzerland, UK, USA, Israel, Canada, and Norway:**  
  Customers are responsible for any taxes, customs duties, or handling fees imposed by their respective countries. If you're outside the EU, customs duties may apply. These duties are taxes imposed by your country of residence and signify that you didn't pay taxes when purchasing the item.

  **Note:** We do not refund orders that are refused due to unpaid customs duties. Refused items are destroyed upon return, and we do not refund taxes that are a normal part of international shipping. This is a standard practice to ensure that taxes contribute to the infrastructure of your country.

3. Reliable Shipping

At YumBiltong.com, we prioritize quality and reliability. We partner with established shipping companies that have a proven track record of delivering packages securely and on time. We do not compromise on the quality of our shipping services and do not work with mediocre shipping companies.

4. Packaging and Recycling

We care about the environment and strive to minimize waste. When preparing your orders for shipment, we repurpose packaging materials to reduce pollution and promote sustainability. We pack your items as neatly and beautifully as possible, using available resources to minimize environmental impact.

5. Undelivered Items and Return Policy

If a delivery attempt is made and you are not available to receive your order, the courier may leave your package at a local packet station for a few days. If the item is not collected and is returned to us, we will issue an order for the item to be destroyed. **We do not accept returned items due to missed deliveries** caused by the recipient being on holiday or not home.

**Please note:**  
- It is your responsibility to arrange for someone to receive your package if you are unavailable.  
- We do not provide refunds or accept chargebacks for items that were not delivered due to the recipient’s absence.  
- Shipping companies do not refund us for shipments they have attempted to deliver, so for us, a return is a total loss. Do not expect our site to refund any returns due to non-delivery.  
- We only accept returns of non-food or personal hygiene items when return arrangements are made directly with the store owners.  
- Once a delivery attempt is made and the item is not collected, it cannot be resold due to hygiene concerns, especially for food items that may have traveled long distances.  
- This policy is in place to protect all our customers and ensure that returned goods, which have potentially been compromised during travel, are not resold.

This section of our policy will be provided to your bank or payment institution if needed. We are a family business dedicated to protecting our customers by ensuring that only the freshest products reach your hands.

6. Summer Shipping and Chocolate Orders

During the summer months, please be aware that chocolates and other temperature-sensitive items may arrive soft or melted due to the natural heat of the season. We do not take responsibility for items that arrive in this condition. **Summer is a season created by God, and it is normal for it to be hot.** If you are concerned about the potential for melting, we recommend not ordering chocolates during the summer.

**Please note:**  
- We do not use refrigerated transport for shipping. Our products are shipped at room temperature using standard shipping companies, which do not offer refrigerated services.  
- We pack your items as securely as possible to protect them during transit. However, if your chocolates arrive soft, we suggest allowing them to harden at room temperature before consuming.  
- By purchasing from our site, you acknowledge that you understand and accept that we do not use refrigerated shipping. Refrigerated shipping is cost-prohibitive for both us and our customers. Therefore, we sell only room-temperature items and cannot take responsibility for weather-related issues.  
- Please use common sense when ordering temperature-sensitive items during the summer.

7. Delivery Times

Delivery times may vary depending on the destination and carrier. We provide estimated delivery times during the checkout process, and you will receive a tracking number once your order has been shipped.

8. Contact Us

If you have any further questions about our shipping methods, customs policies, or delivery process, please feel free to contact our customer support team at billing@yumbiltong.com).

We are here to assist you!